Return & Refund Policy

Generally, Online-Live training course orders are NOT eligible for refund, cancellation, or transfer to another training course.

We MAY approve a refund/transfer request provided the student meets the following requirements:

The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to the following address: [email protected]

The Student must NOT HAVE EXCEEDED the MAXIMUM training TIME ALLOWED for ANY online course:

Courses with a TOTAL course time of 6-Hours to 16-Hours: 30 minutes MAXIMUM
Courses with a TOTAL course time of 24-Hours to 32-Hours: 60 minutes MAXIMUM
Courses with a TOTAL course time of 40-Hours to 80-Hours: 60 minutes MAXIMUM

Transfers: ALL Transfer requests MUST be made within 24-Hours of placing your order. We will ONLY approve transfer requests if the Student has not EXCEEDED the MAXIMUM time allotted. You may transfer your registration fee to a course of equal or lesser value. The tuition difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional tuition with the transfer request.

If the request is made AFTER 24-hours OR the student has completed MORE THAN the MAXIMUM allotted training time (indicated above), your tuition is NON-REFUNDABLE.